Attention Shoppers: Essential Guide to Returns and Refunds

Navigate the Return Process Seamlessly

Shopping online offers convenience and endless product choices, but sometimes items may not live up to our expectations. Understanding return and refund policies is crucial to ensure a hassle-free shopping experience. This guide will provide comprehensive information on how to handle product returns and refunds at eschuhede.

Choose Your Return Method

Select the most convenient option for returning your purchase:

• Return in Store: Visit any eschuhede store with the original receipt and the item in its original packaging.
• Return by Mail: Use the pre-printed return label included in the package and follow the instructions provided.

Return Availability

Not all products are eligible for returns. Please check the product description or contact customer service for specific return policies.

Refunds

Refunds will be processed within 5 business days of receiving the returned item. The refund will be credited to the original payment method.

Time Limits

You have 2 years to initiate a return or file a claim. For any product defect or damage, a claim must be made within 6 months of purchase.

Return Process

Follow these steps to return an item:

1. Choose your return method (see above).
2. If returning by mail, use the provided return label and include the original receipt or packing slip.
3. Securely package the item in its original packaging and include all accessories and tags.
4. Send the package back to the address specified on the return label or packing slip.